Practice Policies

Confidentiality

We provide a confidential service to all our patients, including under 16s. If you have any concerns about confidentiality please speak with a member of staff. If you wish to make use of our confidential area please ask at reception.

Access to Patient Information

Information contained in your medical records is kept confidential at all times. Information is only ever disclosed to others for purposes related to your health, or when you have given explicit permission.

Freedom of Information

This practice complies with the above act, details of which can be accessed at www.foi.nhs.uk

Noticeboard

Test Results
Test results will be available to you by telephone. Please telephone the practice for results after 11am. We will always contact you if further action is needed after we receive a test result.

Out of Hours
For an illness that cannot wait until the surgery is open please telephone our usual daytime surgery number, 08443879292, when your call will be redirected to the out-of-hours service. Your needs will be assessed and you will either be given advice or arrangements will be made for you to see a healthcare professional.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Further Information

Survey Report